Q: What if I can't remember my
password and/or user ID?
A: If you've forgotten your user
ID or password, go to www.cmeplanner.com
and click on the Forgot your password
link in the Member Login box. Next, enter the email address you
used when you registered, then submit.
You will receive an email from cmeplanner.customerservice@qhc.com
shortly thereafter containing your password.
*Please note: if you do not receive our automated email
soonafter, it may be that your computer has intercepted it as Spam
mail. In this case, you should check your system's Spam filter and
locate our email there. If you cannot, please contact us.
Q: How do I change my password and user ID?
A: Click on My Profile after log in where you may update your original log in information.
Q: I'm having problems with some
of the functionality of your website. What's wrong?
A: This site is best viewed with
Internet Explorer or Netscape Navigator 5.0 or above.
You may experience a problem if you are not using the latest browser.
In Internet Explorer, click "Help" -- "About Internet
Explorer" to see which version you have. In Netscape,
click "Help" -- "About Netscape." Visit www.Microsoft.com
or www.Netscape.com
for information on upgrades.
Q: I can't log on to
the site. What should I do?
A: 1. Make sure you are using the correct
user ID and password. Remember your user ID is always the email
address you first signed up with. Remember also that your
user ID and password are case sensitive. So if your email
or password begins with a capital letter or was created in all caps,
you must type it exactly as it appears or it will not be recognized.
2. Keep your cache directory clean. Your Internet browser keeps
track of where you've visited by storing files in a temporary folder
called the cache directory. If this folder isn't emptied periodically,
it can interfere with your ability to log in. To empty the folder:
For PC:
- Under "Tools" choose Internet Options.
- In the center of the window, under "Temporary Internet Files" click
the "Delete Files" button.
For Macintosh:
- Under "Explorer" choose "Preferences."
- Choose "Advanced" on the left side of the window.
- Click the "Empty Now" button under "Cache."
3. Turn off your pop-up prevention software. Software
intended to prevent pop-up ads may keep you from logging in to our
site. Disable it as follows: ("Tools" -- "Pop-up Blocker"
-- Turn off).
*****
For additional assistance using our service,
please contact us at cmeplanner.customerservice@qhc.com
or (973) 206-8090.
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